The Cleaning and FM Sectors: Challenges, Opportunities and Next Steps

Paul's focus is firmly on the future of cleaning and particularly the role that technology will play in minimising environmental impact, supporting our front-line operatives and ensuring talented individuals understand the potential to succeed within the many aspects of our industry. Having worked within the FM sector at various operational levels, Paul acquired Birkin Cleaning Services Ltd in 2016 and has never looked back. Birkin proudly competes on providing tech-led service solutions to create safe, clean and hygienic spaces for over 300 clients across the UK and employs 1600 operatives. Paul is proud to be an Environmental Cleaning Chartered Practitioner and an active member the Worshipful Company of Environmental Cleaners as a Freeman of the City of London. As Chairman of the CSSA, Paul believes that there is significant opportunity for the association to provide vital leadership for its membership as the industry evolves and adapts to the new world. The CSSA helps ambitious businesses grow, comply, change, and innovate.

With a background in trade and national newspaper journalism, Neil has been involved in the events sector for almost 40 years in industries as diverse as marine transportation, utilities, retail, automotive, cleaning and facilities management, and broadcast. Neil has produced many international conferences and has also been an organiser and judge across a number of award programmes, working with global brands on international events. In addition to his role with C&M and the Cleaning Show, Neil is currently co-owner and director of Red Lemon Events Ltd and co-producer of the Corporate Star Awards.

With over 20 years in the cleaning and facilities management sectors, Kevin has dedicated his career to operational excellence, innovation and business improvement. Currently, as Head of Cleaning at Sodexo, his goal is to establish the business as the industry leader, leveraging sustainability, innovation and technology to shape the future of cleaning.

In addition to her role at BICSc is a Youth Ambassador for Youth Employment UK, Kelsey has experienced the cleaning industry in a range of challenging frontline positions within the NHS during the COVID pandemic. She brings extensive experience in site inspections, project management and overcoming the issues faced in operational cleaning service and particularly training models.