21st Century BICSc - Opportunities for Effective Training

With a passion for technology, Neil is always looking for innovative ways that tech can be used to improve effectiveness and efficiency.

Never one to be beaten, Neil’s pet hate is to hear people tell customers: ‘We can’t do that’. The solution may not always be immediate, but he will always find a solution.

With over 40 years’ experience - from hotel housekeeping through to running her own company with contracts across the UK - Denise is always ready to pass on that knowledge to both experienced and non-experienced cleaning operatives.

She never judges people on the questions they ask, just calmly and clearly explains what they want to know.

In addition to her role at BICSc is a Youth Ambassador for Youth Employment UK, Kelsey has experienced the cleaning industry in a range of challenging frontline positions within the NHS during the COVID pandemic. She brings extensive experience in site inspections, project management and overcoming the issues faced in operational cleaning service and particularly training models.

Soo has worked in the cleaning and FM industry for over 30 years, working her way up from a cleaning operative in local schools when her children were little to her current position as Technical Director for Birkin Services. Soo first became associated with BICSc in 1992 when her then employer, OCS, placed her on a BICSc training course. In 2011 she was elected onto the BICSc Council. In 2015 Soo entered the Worshipful Company of Environmental Cleaners, becoming a Freeman of the City of London in 2016 and in 2021 became one of the first members of the Livery to be entered on to the Register as a Chartered Practitioner in Environmental Cleaning.

James has worked in the cleaning and FM industry for over 30 years having held several senior operational and functional roles during his career. He spent the first 20 years within the aviation industry, initially with BAA, then for 15 years with Servisair holding various positions including Head of Health and Safety and Operations Director, before then moving to Inflight Cleaning Services as Operations Director in 2008. In 2012 James moved to his current employer, ISS Facilities Services, as Operations Director for the Transport Business and became Managing Director of the Cleaning and Transport Business, with over 8000 employees and a turnover of £175 million, in 2017. After a successful 4-year spell, James took on his new role as Director of Product and Performance, Cleaning Services for the UK and Ireland in January 2022, where he is responsible for the lifecycle management of cleaning products and services across the UK and Ireland.